Please Note: Our Terms of Service were originally written in Polish following Polish law. If this translated version shows any variations compared to the Polish version, the Polish version is always decisive.

Terms of Service for VeloPlanner Website and Application

Last updated: 20.03.2025

1. General Provisions

  1. These terms of service define the rules for using the website ("Website") at veloplanner.com and the mobile application named "VeloPlanner" ("Application"), whose main purpose is planning cycling routes worldwide and allowing Users to share their experiences related to using these routes.
  2. The owner of the Website and Application is VeloPlanner sp. z o.o. with its registered office in Elbląg at ul. Stanisława Sulimy 1, 82-300 Elbląg, entered into the Register of Entrepreneurs of the National Court Register by the District Court in Olsztyn, VIII Commercial Division of the National Court Register under KRS number: 0001147700, NIP: 5783175088, REGON: 540584603 ("VeloPlanner").
  3. You can contact VeloPlanner via email at: [email protected]
  4. The Application is primarily intended for adults. Minors may use the Application only with the consent and under the supervision of their legal guardian.
  5. By using the Website and Application, the User accepts these Terms in their entirety. Failure to accept the Terms makes it impossible to use the Application.
  6. The Privacy Policy constitutes an integral part of these Terms.

2. Definitions

  1. Website - the internet service operated by VeloPlanner at https://veloplanner.com, enabling bicycle route planning and use of other functionalities specified in these Terms.
  2. Application – software (mobile application) provided to the User by VeloPlanner, which is intended for installation on the User's mobile device and allows, in particular, the use of the Website without the need to launch a web browser, constituting digital content within the meaning of the Consumer Rights Act.
  3. User – a natural person with full legal capacity who has registered in the Application or uses the functionalities of the Website and Application.
  4. Consumer – a natural person who enters into a legal transaction with an entrepreneur that is not directly related to their business or professional activity.
  5. Account – an individual User profile, created after registration in the Application, enabling access to personalized functions.
  6. Service – electronic service provided by VeloPlanner to the User through the Website or Application.
  7. Content – any materials made available by Users in the Application, including photos, reports, route descriptions, and comments.
  8. License – User's consent to use the Content in accordance with the provisions of these Terms.

3. Rules for Using the Website and Application

  1. The User agrees to use the Website and Application in accordance with applicable law, principles of social coexistence, and good practices.
  2. It is forbidden to share Content that is:
    1. contrary to law,
    2. violating third party rights (including copyright and personal rights),
    3. containing offensive, vulgar, or otherwise inappropriate content.
  3. VeloPlanner has the right to remove Content that violates the provisions of these Terms and block the account of a User who breaks the rules for using the Website and Application.
  4. Using the basic functionalities of the Website and Application is free.
  5. The Application is available for free download at any time from AppStore and GooglePlay.
  6. Registration and use of the Account is possible after the User completes the following steps:
    1. reading and accepting these Terms and Privacy Policy,
    2. providing login credentials:
      1. email address, password, and username, or
      2. registration using Google account data, or Apple account for Apple devices.
  7. The Application may integrate services and data provided by third parties, such as OpenStreetMap or other location services.
  8. VeloPlanner is not responsible for the accuracy, completeness, timeliness, or availability of data provided by third parties, nor for any problems resulting from the use of such services (e.g., map errors, inaccurate locations).
  9. Any complaints regarding services provided by third parties should be directed to the respective service providers.
  10. Information about Additional Places on the Map
  11. The Website and Application enable displaying places such as campsites, viewpoints, shelters, historical points, or water points ("Places") on the map. Information about these Places is for reference only and does not constitute an offer or advertisement.
  12. Data about Places comes from publicly available sources and is intended only to facilitate planning or current tracking of Places availability during a bicycle trip.
  13. VeloPlanner does not guarantee that when the User intends to use a given Place, it will be open, accessible, or appropriately adapted for use according to the User's expectations.
  14. Before visiting any Place, particularly accommodation, the User should plan ahead and verify all relevant information, such as availability, opening hours, special requirements, or booking conditions.
  15. VeloPlanner is not responsible for any damages resulting from outdated or inaccurate information about Places, including the inability to use them at a specific time.
  16. Newsletter Service
  17. As part of the Website and Application, VeloPlanner provides a free Newsletter Service, consisting of periodic sending of information about new content published by VeloPlanner in the Website and Application, functionalities, special offers, or other information related to VeloPlanner's activities.
  18. Newsletter subscription is voluntary. The User can subscribe to the Newsletter by providing their email address in the appropriate form on the Website or Application. Upon subscribing to the Newsletter, the User consents to receive commercial and informational correspondence.
  19. The User can unsubscribe from the Newsletter at any time by clicking the appropriate link included in the footer of each email message or by contacting VeloPlanner directly.
  20. To provide the Newsletter service, VeloPlanner processes the User's personal data (email address) based on Art. 6(1)(a) GDPR (consent). Detailed information about personal data processing can be found in the Privacy Policy.
  21. VeloPlanner reserves the right to suspend or terminate the Newsletter service at any time, for technical or organizational reasons, informing Users appropriately.
  22. As part of the Website and Application, VeloPlanner may provide the User with beta-phase functions that may be unrefined and contain errors. The use of beta functions is at the User's sole risk, and VeloPlanner is not responsible for damages resulting from their use.

4. Licenses

  1. The User declares that they own the Content or have all necessary rights and permissions to share it on the Website and Application.
  2. Sharing Content on the Website and Application equals granting VeloPlanner a non-exclusive, royalty-free, territorially and temporally unlimited license to use it for purposes related to the operation of the Website and Application, including using, storing in computer memory, changing, removing, public performance, public display, storage, publication, modification to ensure compatibility with Website and Application formats, reproduction and distribution, particularly on the Internet in promotional materials, including social media, for the purpose of promoting and advertising the Application.
  3. VeloPlanner is not responsible for Content shared by Users.
  4. In case of third-party claims regarding rights violations in connection with Content shared by the User, the User agrees to release VeloPlanner from liability and cover any potential damages.
  5. VeloPlanner reserves the right to moderate, edit, or remove Content that violates law, good practices, or provisions of these Terms.
  6. Exclusive rights to materials (including works) placed and shared within the Website and Application, particularly regarding copyrights, Website and Application names and their graphic elements, software (including the Application), and rights regarding databases are legally protected and belong to VeloPlanner or entities with which VeloPlanner has concluded appropriate agreements.
  7. Upon installation of the Application by the User, VeloPlanner grants the User a non-exclusive license to use the Application, including its download, installation, and launch on the User's mobile device.
  8. It is forbidden to adapt, change the layout, or make any other changes to the Website or Application, including their source codes, by the User. Using the Website or Application is allowed only for non-commercial purposes unless a separate agreement has been concluded.

5. Liability

  1. VeloPlanner makes every effort to ensure the Website and Application work correctly, but does not guarantee their flawlessness or uninterrupted access to them.
  2. VeloPlanner is not responsible for:
    1. damages resulting from improper use of the Website or Application by the User,
    2. content and information shared by Users,
    3. decisions made by the User based on data contained in the Website or Application (e.g., choice of bicycle route).
  3. Use of the Website and Application is at the User's own risk. The User is obliged to exercise special caution while following bicycle routes.
  4. VeloPlanner is not responsible for:
    1. inability to use the Website or Application caused by technical problems independent of VeloPlanner (e.g., server failures, Internet access interruptions),
    2. discrepancy between route planning results and actual terrain conditions,
    3. damages caused by force majeure.
  5. VeloPlanner does not guarantee that suggested or displayed bicycle routes are permitted for bicycle traffic according to applicable regulations. The User is obliged to comply with local and national traffic regulations and follow road signs and signals.
  6. The User bears sole responsibility for assessing their own skills and physical and technical preparation for undertaking a given route. VeloPlanner recommends checking actual terrain and weather conditions before starting the route and appropriate equipment (e.g., helmet, reflectors, appropriate lighting, spare repair equipment, etc.).
  7. Some Application functions may require enabling location services on the User's device. VeloPlanner is not responsible for errors or inaccuracies resulting from faulty operation of the GPS receiver, Internet provider, or other location services.
  8. The Website or Application may contain links to external sites or enable integration with third-party services (e.g., social platforms, Garmin, etc.). VeloPlanner is not responsible for content and privacy policies used by these entities or for any disruptions in the operation of services they offer.

6. Personal Data Protection

  1. VeloPlanner is the controller of Users' personal data.
  2. Users' personal data is processed in accordance with applicable law, including GDPR, and in accordance with the Privacy Policy available on the Website and Application.
  3. The User has the right to access their data, correct it, and request its deletion.
  4. The Website and Application use Cookies and other similar technologies to ensure proper operation of the site, adapt it to Users' preferences, and conduct statistical analyses in accordance with the Privacy Policy. The User can change Cookie settings in their web browser at any time, which may affect some functionalities of the Website or Application.

7. Contract Withdrawal

  1. A User who is a Consumer using the Website and Application in the European Union has the right to withdraw from a distance contract (e.g., regarding premium package subscription) within 14 days from its conclusion, without giving a reason.
  2. To exercise the right of withdrawal, the User must inform VeloPlanner of their decision through an unambiguous statement via email or in writing to VeloPlanner's registered office address. Each method of sending the withdrawal statement is permissible and equally effective.
  3. To meet the withdrawal deadline, it is sufficient for the User to send VeloPlanner information regarding the exercise of their right of withdrawal before the 14-day period mentioned in point 7.1 above expires.
  4. In case of withdrawal from the contract, VeloPlanner will refund all payments received from the User within 14 days from receiving the withdrawal statement. The refund will be made using the same payment method used by the User unless the User agrees to a different solution.
  5. In case of purchasing services (subscriptions, in-App purchases, or other services provided within the Application) through AppStore or GooglePlay, any refunds will be processed through these external platforms according to their terms. VeloPlanner is not responsible for delays or problems resulting from the payment policies of these external platforms.
  6. The right of withdrawal does not apply when the service has been fully performed with the User's express consent before the withdrawal period expires.

8. Complaints

  1. In case of improper operation of the Website, Application, or other concerns regarding the provided Services, the User has the right to file a complaint.
  2. Complaints should be submitted in writing to VeloPlanner's registered office address or via email to: [email protected] The complaint should include at least a description of the problem, User's contact details, and the date of the problem occurrence. However, this is only a suggestion for its content, and the User is not obliged to submit the complaint in this exact form.
  3. VeloPlanner processes complaints within 14 days from receipt. If it is necessary to extend the complaint processing period, the User will be informed about this.
  4. VeloPlanner is not responsible for problems resulting from:
    1. outdated version of the Application installed on the User's device,
    2. incompatibility of the User's device with the Application's technical requirements,
    3. disruptions in Internet access on the User's side.

9. Final Provisions

  1. These Terms come into effect on the day of their publication on the Website and Application.
  2. VeloPlanner reserves the right to change these Terms. Users will be informed about any changes in advance through a message on the Website and Application.
  3. These Terms have been prepared in Polish and according to legal requirements applicable in the territory of the Republic of Poland. In case of discrepancies resulting from the translation of the Terms, the Polish language version shall prevail.
  4. In matters not regulated by these Terms, the applicable provisions of Polish law shall apply.
  5. When using the Website and Application outside Poland, the User is obliged to comply with the laws applicable in the given country, including those regarding personal data protection, traffic regulations, payment services, and consumer rights.
  6. VeloPlanner declares compliance with absolutely binding legal requirements of countries where services are provided, to the extent that its activities are subject to the jurisdiction of a given state and their application in place of the provisions of these Terms if the Terms' provisions are deemed invalid or contrary to the law of that country.
  7. In case of a dispute between the User and VeloPlanner regarding the use of the Website or Application, the parties undertake to first attempt to resolve the dispute amicably.
  8. If amicable resolution of the dispute proves impossible, any disputes related to the use of the Application will be resolved by the competent common court for VeloPlanner's registered office in Poland, unless the laws applicable in a given country absolutely provide otherwise.
  9. For Users outside Poland, VeloPlanner may enable the use of arbitration in accordance with the laws applicable to the User's place of residence.
  10. The User agrees to exclude the possibility of filing class action lawsuits against VeloPlanner in connection with the use of the Website and Application, provided that if this waiver proves invalid or ineffective in a given national jurisdiction, the applicable regulations there shall apply directly.
  11. VeloPlanner may terminate the Account service agreement with 14 days' notice for important reasons, which include:
    1. User's use of the Application in a manner that violates legal provisions or Terms provisions,
    2. User's use of the Application in a manner that violates third party rights or good practices,
    3. User's use of the Application in a manner that disrupts its operation,
    4. sending or posting unsolicited commercial information (spam) by the User within the Application,
    5. taking actions aimed at obtaining information not intended for the User, including data of other Users or interfering with the rules or technical aspects of the Application's operation.

10. Embedded Widgets

  1. VeloPlanner provides the functionality to generate embedded widgets that can be placed on external websites using iframe technology or similar methods.
  2. When embedding a VeloPlanner route on your website through our widget, you must include a visible link to veloplanner.com near the embedded widget. The auto-generated embed code will handle this requirement automatically.
  3. For high-traffic websites, you must contact VeloPlanner at [email protected] if you anticipate that pages containing the embedded widget will exceed 2,000 daily pageviews.
  4. The embedded widget is provided for personal and non-commercial use. For commercial use, please contact us to discuss licensing options.
  5. Embedded widgets may not be placed on websites that:
    1. Promote or contain violence, hate speech, or discrimination
    2. Feature adult content, pornography, or nudity
    3. Facilitate illegal activities or violate applicable laws
    4. Distribute malware or engage in phishing
    5. Infringe on intellectual property rights
    6. Contain excessive advertising or misleading content
  6. VeloPlanner reserves the right to:
    1. Limit or block access to embedded widgets that violate these Terms.
    2. Modify the appearance or functionality of embedded widgets at any time.
    3. Discontinue the widget embedding feature with reasonable notice.
    4. Remove widget functionality from any website deemed inappropriate without prior notice.
  7. VeloPlanner is not responsible for any issues arising from the integration of widgets with third-party websites, including compatibility problems, performance issues, or security concerns.
  8. Users are prohibited from modifying the embed code in ways that remove attribution, bypass usage limitations, or otherwise interfere with the proper functioning of the widget.
  9. By using the embed feature, you acknowledge that route data displayed in the widget remains the intellectual property of VeloPlanner and its data providers.

Premium Service

  1. VeloPlanner offers advanced features (Premium Service) which are marked on the website and available after purchase.
  2. You can find the current range of Premium features on the pricing page of our website.
  3. The Premium Service can only be purchased through our website. Payments are processed by our external payment provider, Paddle.com.
  4. The Premium Service is available as an annual subscription with automatic renewal. The price is displayed at the time of purchase.
  5. You can cancel your subscription in your account settings or through Paddle.com. After cancellation, you can continue using Premium features until the end of your paid period.
  6. We reserve the right to change the price of the Premium Service. We will notify you of any changes in advance. If you do not accept the new price, you may cancel your subscription.
  7. To use the Premium Service, you must have a VeloPlanner account. Deleting your account means losing access to the Premium Service without a refund for your subscription.
  8. The Premium Service is for your personal use only - you may not share your account with others.
  9. We reserve the right to update, modify, or discontinue the Premium Service.